By providing personal information, you consent to the use of it in accordance with the conditions of this notice. In keeping with data protection legislation, personal information will not be kept longer than necessary.
If you have any questions about this privacy notice, please email email@example.com
Where is personal information collected?
Personal information may be collected in the following ways:
Personal information given directly Examples include:
- Enquiring about Langlo in person, through the website, via email, through the post, via social media, via text (including WhatsApp and other messaging apps) or by telephone.
- Purchasing the Online Course or products in the Online Shop.
- Signing up to a mailing list.
Personal information given indirectly
When you engage with Langlo’s social media accounts, personal information may be obtained through your use of platforms such as Facebook, Twitter, Instagram or LinkedIn, depending on your settings or the privacy notices of these social media and messaging services. To change your settings, please refer to their privacy notices which will tell you how to do this.
When you visit the Langlo website, general information is gathered about how you use it, as well as information about the type of device you are using to access them (e.g. phone, tablet, PC). This data helps to create a better online experience for you; for example, make it easier for you to find what you’re looking for or fix elements that make the website difficult to use.
As you progress through the different sections of content, all that user progress data is stored within the logic of our app. It’s not a browseable, parseable data that tells you “Customer X likes to do Y on Mondays”, it's just a complicated database table of relations that simply say which sections of the content have been completed, eg:
block id = 1
completed = yes/no
lesson id = 1
completed = yes/no
Also stored within the logic of the app are:
Rankings, which log:
Forum posts, which log:
username of post author
username of post reply author
When you use the Service, you will submit information and content to your profile. We will also generate data about your use of our Services including your engagement in educational activities on the Service, last high score for in-app exams, or your posting of messages in the forum and otherwise transmitting information to other users (“Activity Data”). We also collect data about how you interact with our Services; for more information, see Cookies (link to section below).
What personal information is collected?
Relevant personal information is collected via the website contact form or provided by you via email or other means. This may include (but isn’t limited to) your name, native language/accent, and email address.
Through the registration process, you will provide us with your name, username, a password, an e-mail address (or parent’s e-mail address), and subscription type. You will select an avatar. This data is stored on Amazon Web Services.
When purchasing a product from the website (such as the online course or products from the online shop), personal information, payment and transaction data will be collected and sent to payment providers Stripe. The website ensures that payments are always made securely via https://. After a transaction, your payment information will not be stored on our servers.
You will provide our payment processor Stripe with your payment transaction information, this will also autolog your country. When you add a new payment method, you input: ‘name of credit card holder’, card info (credit card + security code + zip code), email. All this data is stored on Stripe along with the last 4 digits of the card used and displayed inside our app. You can also see the Stripe generated pdf of your payment history (receipt/paid invoice) that you can download.
The core part of Stripe is that Stripe keeps all the full payment info - we just keep corollary info and have to consult with them directly if we need any details. On Amazon Web Services we just keep corollary consultation information: the last 4 digits of payment cards, a record of whether people paid or not, and when they did so, and for how much. We don’t ever store full card payment information on Amazon Web Services that could lead to jeopardising you, the client.
Product Research and Development
We may contact you to participate in product research activities. These may include surveys, interviews, and other types of feedback sessions. When you participate in these research activities, the information you provide will be used to test, improve, and develop our products. We will record this feedback together with any additional contact information you provide and will retain this data for two years.
Please contact us at firstname.lastname@example.org to:
- Request more information about the research activities you have volunteered for.:
- Opt out of being contacted for research activities.:
- Request a copy of any research related data you have provided to us.
We store certain information from your browser using 'cookies.' A cookie is a piece of data stored on the user's computer tied to information about the user. Cookies (small files that a web browser stores on your device which track, save and store information, and may or may not expire when you close your browser) are used to understand how you interact with the website to help improve the service.
You can find more information about cookies and how to manage them at http://www.allaboutcookies.org.
You can block or delete cookies, but note that this may affect your experience of using the website.
The settings you change only apply to the device on which you change them. If you would like to opt out of cookies on all your devices, you should change the settings on each device individually.
Most browsers will allow you to:
- See what cookies you’ve got and delete them on an individual basis
- Block third party cookies
- Block all cookies from being set
- Delete all cookies when you close your browser
If you block cookies completely, many websites will not work properly and some functionality on these websites will not work at all. When you delete all cookies your preferences will be lost.
These links (accurate as of December 2022) will take you to instructions of how to manage cookies for each browser:
Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
Safari iOS: https://support.apple.com/en-us/HT201265
Information obtained by Third Parties
We use Fathom (https://usefathom.com/) which is a web analytics tool that helps us understand how users engage with the Web App. Like many services, it uses first-party cookies to track user interactions as in our case, where they are used to collect information about how users use our site. This information is used to compile reports and to help us improve our Web App. The reports disclose activity trends without identifying individual visitors.
How is your personal information used?
Personal information is used to provide support for services you have requested and to process orders of products and services you purchase.
Personal information is also used for administrative purposes (such as accounting) or to inform you of any updates/changes to services or policies. We will send you reminder notifications for upcoming service / subscription payments. We process your data to understand and improve our Service and to keep our Service safe and secure. We may also use your contact information to send you notifications regarding new services, offers and promotions if you affirmatively consent to receive such communications.
If you explicitly consent to opt-in to the mailing list, then personal information will be used to contact you.
Langlo may use or share anonymous data collected through the Service, including Activity Data without limitation. As a business, it is critical that we perform our contract with you with the best service possible, and it is in our legitimate interests to perform these processing functions and to enable service e-mails by default to keep your data secure and provide our Service.
Profile information is used by Langlo to be presented back to and edited by you when you access the Service and to be presented to other users. Langlo uses this information to provide you with support, to send you essential notifications, to enforce our terms, conditions and policies, to communicate with you, to administer the Services, and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes. Langlo’s Terms and Conditions provide the contractual lawful basis for these processing activities.
If you would prefer that your personal information is not used in this way – or you want to change how you hear from Langlo, then please email email@example.com.
How long is personal information kept?
Personal information is retained for as long as reasonably necessary for the relevant activity, as well as for any legal or regulatory requirement.
If you signed up for marketing emails, you have the option to unsubscribe at any time.
Sharing your personal data with third parties
Langlo shares your personal data only when it is necessary to offer the Service, legally required, or permitted by you.
Data subject rights and data retention
Data protection legislation allows you to request a copy of the personal information relating to you which is kept by Langlo. You can also let Langlo know if your contact details have changed, you would like to be removed from the mailing lists, or if you would like your account to be deleted from the online course.
You can manage your account settings at https://app.langlo.uk/account to update, amend, and correct your information.
You have the following rights in relation to the personal data we hold about you, unless provided otherwise by local law:
- To request access to, or erasure of, the personal data we hold about you.
- To request us to restrict the processing of the personal data we hold about you.
- To object to us processing personal data relating to you.
- Where you have given us consent to process your personal data, you have the right to withdraw that consent at any time.
- To export the personal data you have provided to Langlo in a format that can be transferred electronically to a third party.
- To delete your account with Langlo by following the instructions available through the Service.
Langlo will retain your data until your account is deleted, after which point we will retain anonymous data collected through the Service, including Activity Data, which may be used by Langlo.
You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. A list of EEA Supervisory Authorities is available here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm and the UK here: https://ico.org.uk/global/contact-us/. If you need further assistance regarding your rights, please contact us using the contact information provided below and we will consider your request in accordance with applicable law. In some cases our ability to uphold these rights for you may depend upon our obligations to process personal information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.
All your data is stored by third-party services (Stripe Ltd and Amazon Web Services). Langlo has implemented administrative and technical safeguards it believes are appropriate to protect the confidentiality, integrity and availability of your personal data. However, given sufficient resources, a determined attacker could defeat those safeguards and may, as a result, gain access to the data we seek to protect.
71 Graham Road,
For all inquiries, please contact us at firstname.lastname@example.org